Privacy Policy
1. Introduction and Scope
This Privacy Policy outlines how Sage Academy Online and Sage Red Consulting ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access our online Learning Management System (LMS). We are committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our LMS, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. Personal Information Collection
We collect personal information that is necessary for us to provide you with access to our LMS and deliver our educational services. This information may include:
- Full name
- Email address
- Contact information
- Payment details (if applicable)
- Course enrolment and completion data
- IP address and device information
We may also collect additional information that you voluntarily provide, such as survey responses, support requests, and feedback.
3. Use and Disclosure of Information
We use your personal information for the following purposes:
- To provide and manage access to our LMS
- To deliver educational content and track learning progress
- To process payments and manage subscriptions
- To improve our LMS and develop new features
- To communicate with you regarding updates, support, and promotional offers
We may disclose your personal information to third-party service providers that assist us in operating our LMS, including payment processors, cloud service providers, and analytics platforms. We require these third parties to comply with Australian privacy laws and ensure the protection of your personal information.
4. Data Security and Storage
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in accordance with industry standards, and access is restricted to authorized personnel only.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
5. Access and Correction of Information
You have the right to access and correct your personal information held by us. If you wish to access or update your personal details, please contact us at [Contact Information]. We will respond to your request within a reasonable timeframe, in accordance with the Australian Privacy Principles (APP 12 & 13).
6. Cookies and Tracking Technologies
Our LMS may use cookies and similar tracking technologies to enhance your experience and gather usage statistics. You can manage your cookie preferences through your browser settings. You may also opt out of tracking technologies, although this may affect the functionality of our LMS.
7. Third-Party Services
We may integrate third-party services within our LMS for enhanced functionality, such as payment gateways, analytics, and communication tools. These providers are governed by their own privacy policies, and we recommend reviewing their terms for more information. We take reasonable steps to ensure these third-party providers comply with Australian privacy requirements.
8. International Data Transfers
If we transfer your personal information outside of Australia, we ensure that it is protected in accordance with the Privacy Act 1988 (Cth) and APP 8 - Cross-border disclosure of personal information. We only transfer data to jurisdictions with equivalent privacy protections or with your consent.
9. Marketing and Communication Preferences
You may opt out of receiving marketing communications from us at any time by following the unsubscribe link provided in our emails or contacting us directly. We will process your opt-out request promptly.
10. Children's Privacy
Our LMS is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware of such collection, we will take steps to delete that information.
11. Your Rights and Choices
You have the right to:
- Access and correct your personal information
- Request the deletion of your personal information (subject to legal obligations)
- Withdraw consent for data processing
To exercise your rights, please contact us at [Contact Information]. We may require proof of identity before processing such requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our LMS, and you will be notified of significant changes. Continued use of the LMS after updates indicates acceptance of the revised terms.
13. Contact Information
For any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Sage Academy Online [email protected] Phone +610435956671